Support

WRAP is on demand SaaS (Software as a service) solution that requires no installation, implementation or maintenance on your end—everything is done in our state-of-the-art, secure data center. Should you need us for support, we are here 24x7 to help you address any challenges you might have. Free support is included with your purchase of WRAP, and additional support plans are available for your ongoing needs upon request.

Our technicians have years of experience and expertise working with project management tools across various methodologies, from Agile and Scrum to Lean Manufacturing, Six Sigma and others. Our members have had experience in implementing these tools, and also in working directly on Agile development teams. In addition, our technicians have years of experience in customizing project management tools to meet the specific needs of a wide array of high-profile clients and employers. You can count on the WRAP team to bring its Agile expertise to bear for you, and to offer the best support your software product development needs.

Support is available through WRAP forum and by email for all registered users of WRAP. For support issues, please post your question on the WRAP Forum or send us an email at support@woodranchtech.com for a quick response.

WRAP Forum is a place to share and communicate WRAP and agile methodology specific best practices, feature requests, product release announcements, support issues and FAQs.

For pre sales questions or to purchase a subscription to WRAP, please refer to our Pricing page or give us a call at (805) 413 2122

WRAP How-To Tutorials

WRAP presents the perfect combination of powerful features, with remarkable ease of use. You will find many of the answers to your questions in our How-To Tutorials, with detailed information on WRAP's many features and how to best use them. You will also find detailed help information on best practices, and executing agile processes with WRAP.
You can view WRAP Tutorials at: http://wiki.woodranchtech.com/index.php?title=HOW_TOs

WRAP Releases

With each subsequent release of WRAP, we bring you more features, more visibility and more control over your development process. Each release is created by our engineers using our own agile methodologies, and you can count on each version to be robust and defect-free. As a software-as-a-service, you can take advantage of new releases and updates immediately, without any installation required on your part.

WRAP 2.3 - Major new features and enhanced security are the hallmarks of WRAP 2.3, with the addition of a new Virtual Taskboard for an easy view of all tasks and iterations. The Taskboard is based on task cards which can be dragged and dropped, and filters can be applied for a precise view for both users and project managers. Security is enhanced in WRAP 2.3 with role-based authorization, and other new features include the ability to track the change history for a specific user story, task, defect, iteration, and release.

WRAP 2.2 – We've offered an improved user story tracking feature to WRAP 2.2, along with an enhanced user experience and several new usability features. Tracking of use cases now includes new metrics and roll-up of status, and drill-through on new metrics.

WRAP 2.1 – WRAP 2.1 offers several improvements over the previous version, all designed to make visibility, planning and tracking easier to manage and understand. Improvements include "blocked" status being captured separately for cases, tasks, and defects; and an enhanced release status that automatically changes status between "Planned", "In Progress", and "Released".

WRAP 2.0 – Building on release 1.4, this version improves visibility dramatically, and adds superior analytics and reporting features with intuitive graphs and data. Enhanced reports in WRAP 2.0 include a velocity graph and burn-down graph, along with member and manager dashboards, and the ability to audit project records. Team collaboration has been enhanced with easy tools for file upload, and a time zone tool for distributed teams. In addition, the cloud-based datamart gives you near-real-time reporting, and analytics designed to give you instant access to the most important key facts.

Professional Services

We've designed WRAP to be feature-rich and meet the needs of most development projects, but no two projects are ever the same. If you need guidance or hands-on service to help you create and deliver quality software on time, we can help.

If you're new to Scrum and agile development, or if you've already implemented it but aren't satisfied with the results, you can tap into our expertise to make your development project a success. We can help you pinpoint the gaps and shortcomings in your implementation, and help you to take full advantage of agile methodologies so you can achieve more with less. Our experts will provide direct, personalized guidance to your Scrum masters and project managers to improve your processes, give you more visibility into your tasks, and achieve the desired results.

WRAP's feature set and unprecedented visibility can be applied to almost any development project, but if there is a situation where WRAP does not fully meet your current needs, we can work with you to customize an implementation by:

• Adding new features to WRAP to address your specific needs
• Installing an on-premise version of WRAP
• Providing custom integration of WRAP with your existing applications, including control systems, defect management systems, development systems, project management software, quality (testing) software, or any other in-house application.

We're a hands-on company, and we're ready to offer you consulting services to meet all of your agile development needs, including:

• Develop strategic technology and architecture roadmaps
• Provide software architecture and design consulting
• Perform architecture evaluation and usability analysis of your application systems
• Introduce and set up software engineering and process best practices
• Evaluate technology tools and recommend the tool that is best suited for your needs
• Train your project managers and teams in agile methodologies
• Partner for long term - provide services to support your changing needs as your systems evolve

Learn more about our consulting services and expertise at www.woodranchtech.com. Contact us at info@woodranchtech.com to discuss your professional services and consulting needs.

Training

When you want to learn about Scrum and Agile methodologies, you want to learn from the experts. We offer customized, on-site and off-site training on Scrum and Agile best practices in your own environment. Please contact us at info@woodranchtech.com for details.

We designed WRAP to be intuitive and easy to learn, so you can be productive as soon as possible. When you sign up for WRAP, you get one hour of FREE remote personalized product training. WRAP product training sessions are scheduled on Tuesdays and Wednesdays of every week. Our free personalized session gives you the tools, knowledge and insight you need to be successful right away, and to make the most out of your Agile initiatives.

To schedule your free training, please send us your request at info@woodranchtech.com

What Is Normally Covered In the Free, One Hour WRAP Training Session?

During the one hour remote product training, an experienced WRAP coach will show you how to hit the ground running with WRAP. You will learn what features and functions are available, how to use them effectively, and how WRAP can help improve your end-to-end development process. After your session, you will understand:

• Where to find commonly used WRAP features
• How to write, break, and track user stories
• How to maintain and prioritize your product backlog
• How to plan and track iterations, releases and tasks
• Why you need to use dashboards and alerts to stay in control of your project
• How to use WRAP defect management and much more